Deliveries
We can't wait for you to receive your Maison Anaqa order.
Here is essential information regarding our shipping policy.
Order Processing
Orders are prepared within 1 to 3 business days (Monday to Friday, excluding public holidays).
During peak periods (collection launches, promotions), this period may be slightly extended.
Delivery Information
To ensure smooth delivery, please carefully check your delivery information before confirming your order.
Once the order is confirmed:
- no modification or cancellation is possible
- preparation begins immediately
Maison Anaqa cannot be held responsible for any address errors provided by the customer.
Order Tracking
Upon shipment, you will receive a confirmation email containing your tracking link.
Tracking may take up to 24 hours to be activated by the carrier.
Assistance
For any questions or difficulties, our customer service is available at the following address:
maison.anaqa.collection@gmail.com
If an item is missing or incorrect, please send us photos of the package and/or products so that we can process your request quickly.
Assistance
For any questions or difficulties, our customer service is available at the following address:
maison.anaqa.collection@gmail.com
If an item is missing or incorrect, please send us photos of the package and/or products so that we can process your request quickly.
Delivery Indicated as Completed
If your tracking indicates delivery but you have not received your package, we invite you to:
- check with your family or neighbors
- check your mailbox or drop-off point
Our carriers sometimes apply these standard delivery procedures.
