Unfortunately, once your order is confirmed, it is processed immediately. Therefore, it is no longer possible to modify it. If you wish to add an item, we invite you to place a new
order.

Orders cannot be cancelled once confirmed. However, you have the option to return your order after receipt.

Please check your spam or junk mail folder. If you still can't find anything, contact us at: maison.anaqa.collection@gmail.com, stating the email address used for your order. Our team will assist you promptly.

Once the order has been placed, it is no longer possible to change the address, as it is
immediately transmitted to the carrier.

Yes. As soon as your order ships, you will receive an email with your tracking number. Tracking may take some time to activate.

Your order is prepared within 1 to 3 business days before being handed over to the carrier.
Delivery times are 7 to 10 business days but vary depending on your location. You can track the progress using the tracking link provided.

We recommend that you:

• Check with your neighbors
• Check your mailbox
• Check the delivery tracking

If the problem persists after 24 hours, contact us at:

maison.anaqa.collection@gmail.com

We are sincerely sorry.

Please:

1. Take a clear photo of the defect
2. Initiate a return
3. Email us at maison.anaqa.collection@gmail.com

We invite you to initiate a return. Our team will process your request as soon as possible.

You can initiate your return via our dedicated portal (link provided after ordering).

You have 14 days after receipt to make a return.

Items must be:

• Unworn
• Unwashed
• In their original condition
• With tags attached

Return shipping costs are the responsibility of the customer, except in the case of an error or defective product.

After receiving the return:

• Quality control: up to 5 business days
• Refund: up to 10 business days

Depending on your bank, the delay may be slightly longer.

If after 15 business days
you have not received anything, contact us at:maison.anaqa.collection@gmail.com

As each piece is carefully crafted, a slight variation (up to 5 cm) may exist.

We advise you to enter your email on the product page.
You will be notified first as soon as the item is back in stock.

We accept:

• Credit cards (Visa, Mastercard, American Express)
• ApplePay
• GooglePay

Our team is available to assist you:

maison.anaqa.collection@gmail.com

Response within 24 to 48 business hours.